Refund policy
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Return & Refund Policy
At Primo, we strive to ensure customer satisfaction with every digital guide purchased through our Shopify store.
Digital Product Policy
All products sold on primotv.cloud are digital downloadable guides. Due to the nature of digital products, all sales are considered final once the product has been delivered or accessed.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Duplicate purchase
- Technical issue preventing download
- Corrupted or inaccessible file
Refund requests must be submitted within 7 days of purchase.
Non-Refundable Situations
- Change of mind after download
- Failure to read product description before purchase
- Compatibility issues not related to our files
How to Request a Refund
To request a refund, please contact us with your order number and a clear explanation of the issue.
Business Address:
130 Building Number, Sharjah,
Sharjah, United Arab Emirates